Covid-19
This page is to give you updates on the Covid-19 Virus:
CDC website
https://www.cdc.gov/coronavirus/2019-ncov/index.html
Minnesota Department of Health
Date: May 4th, 2020
To: Mateer Properties Tenants
From: Office
Subject: Update
Thank you all for your tenancy through these trying times. The Governor gave us an update last
Friday and extended the shelter at home until May 14th. I have some updates I would like to address:
1. Office: the office will remained closed through May 14th. We will be available by appointment if you need to meet.
2. Work orders: we will continue to do work orders in your apartments by appointment only. Meaning that our staff will call and set up times to enter
your apartment to do the work. We will be asking you to be in another room so we can maintain the social distance directive.
3. Noise Levels: We realize that the times we are in are unprecedented and that your are sheltering at your home. We
would ask that you would be mindful of your neighbors, we have seen the level of noise complaints escalate over the past month. Please observe the quiet time policy of hours between 10 pm and 7
am. Also please be mindful of your music and your television sound levels they can be heard through the walls especially if you have a mounded wall TV, the sound can vibrate through
them.
Once again thank you for your tenancy. If you have any questions please feel free to call or e mail
us.
April 7, 2020
To: All Mateer Properties Tenants
Subject: Update:
It has been a wild couple of weeks, thank you for your support and patience through this pandemic that we all are facing.
Some updates:
- Our office will continue to be closed through April 10th, 2020 with the shelter in place order in place.
- Work orders will continue to be emergency only, our staff continues to work, but we want to be cautious for both your safety and the safety of our staff.
- Please continue to be diligent with your cleaning, our staff continues to clean daily your buildings. Remember to disinfect your door handles as well.
- Reminder: Please be mindful of your neighbors, remember you have people all around you, please hold the noise down.
- Packages, over the past couple of weeks Fed Ex, Amazon and UPS has been delivering packages to your doors, since the office has been closed. The delivery service has been leaving them in front of your doors, please make sure you double check the packages, they have been known to delivery them to the wrong building or apartment. If you get a wrong package, please notify the office, we will get it and put it in the right spot.
- TENANT PORTAL: While the office has been closed, we have been working on our website. We made some changes you will note to get into your tenant portal there is another tab on the top, that says tenant portal, this seems to work better than the previous way we were doing it.
- COVID 19: We have also on the web site put a Covid-19 tab. The page are the previous communications that we have published to our tenants. It also has additional information linked to the CDC and other helpful sites.
Once again Thank you for your tenancy, it is appreciated.
Date: March 30th, 2020
To: All Tenants
From: Brad Mateer
Subject: Covid-19
We all seem to make it through the first weekend of the “shelter at home” experience. Thank you for all your cooperation and patience through these very trying times.
Some Reminders:
1. Please be diligent with your cleaning. Our staff continues to clean (disinfect) daily our common areas. Please remember to do your doorknobs on the outside and inside of your door to the hallways.
2. Please do not flush anything but toilet paper down your toilet this can cause backups in our system.
3. Remember COVID-19 general rules:
a. Avoid Social Gatherings: Reminder we have a no visitors policy until the end of the shelter in place order is completed.
b. Wash your hands frequently.
c. Avoid touching your face.
Our office will remain closed you can drop your rent off by either the secure lock boxes or mail it to our office. You also have the option to pay online by credit card or ACH.
We will continue to do limited work orders, if you have a work order request, please submit them through the tenant portal or e mail or call the office, we will continue to prioritize them based on need, our maintenance staff will contact you for an appointment to do the work order.
Once again, thank you all for your tenancy it is greatly appreciated. Please be safe.
Thanks office.
March 26, 2020
As many of you have heard, our Governor has issues a "Shelter in Place" Executive Order 20-20.
WHAT DOES THIS MEAN?
Effective Friday at 11:59 p.m. on and lasting until 5 p.m. Friday April 10. This is the first step in a three-part effort to limit the spread of COVID-19 and allow hospitals to get materials and
resources to fight this.
A “shelter in place means” that for many of you who are not considered in the essential business category you will be staying at home.
FOR TENANTS
· You will be able to leave your apartment for grocery and health please see State of Minnesota web site for complete details
· Continued cleaning of your apartments with disinfectant
· If you have COVID-19 please contact the office
· NO VISITORS: remember this is a “shelter in place” order we need to be mindful of those who are around us.
· Reminder: Please make sure you are only flushing toilet paper down the toilet, if you use paper towels, they will clog the pipes and will affect your neighbors as well.
· Again, please be mindful of your neighbors, Quiet time begins at 10 pm – 8 am. No loud music, television radio or instruments.
Please visit https://www.leg.state.mn.us/archive/execorders/20-20 for details
FOR OUR STAFF
· We have been put on the essential business list, meaning that we can do the following:
o Emergency work orders
o Cleaning and sanitizing of the property
o Limited leasing
· If we get work orders, we will be asking the following: Have you been sick? Have you been in contact with anyone with COVID-19: Have you been overseas in past 30 days?
· We will also be observing a new protocol to protect you our tenant and our staff:
o We will be working on an appointment only for work orders, meaning we will call you for permission to enter at a specific time, if the work order needs parts, we will schedule that with you as well.
o If you are home, we will ask you to be in another room while our staff works on your work order.
o If it is an emergency our staff will take proper precautions to help in case of an emergency.
o Our staff will be cleaning with disinfectant before the work begins and cleaning their equipment after work is done.
I realize that these are trying times for all of us. But we will get through this and be stronger for it. Thank you for your hard work and tenancy at Mateer Properties.
03-17-2020
At Mateer Properties we understand the role of our employees and tenants both play a vital role in the success of this company. The health and well being of both of you our top priority. As we continue to monitor the dynamic and rapidly evolving situation regarding COVID-19 together we want to share the proactive steps we’ve taken to continue to serve you while limiting the spread of the virus.
Compassion for staff and tenants
One of our CORE values is compassion; demonstrating care and concern for staff and their families is essential during this time. We continue to share information with our staff regarding tips for staying healthy, remaining home when ill, and how to prevent the spread of the virus. We are encouraging anyone who has symptoms of illness, no matter how minor, to stay home, and are committed to remaining flexible with time-off guidelines and accommodating those with underlying conditions. We’ve encouraged our staff to come forth with concerns they may have so that we can address them openly and honestly.
Apartment Cleanliness
We have implemented initiatives to ensure our apartments common areas are cleaner than ever. In addition to our daily cleaning efforts, we are increasing sanitation of our common areas with focus on high traffic areas such as entry and exit doors, railings, mailboxes in our common areas. We are frequently disinfecting door handles, and laundry areas. We’ve also taken precautionary measures to ensure gloves, hand sanitizer, and other protective items have been made available to our staff. (Please be aware that hand sanitizers are limited we will put them out when we can get them.)
What you can do
Clean your apartments using antiseptic cleaners on all your surfaces in your apartment. If you are sick after seeking medical attention, please contact the office. Please wash your hands frequently with soap and water. Avoid touching your eyes, nose and mouth with unwashed hands.
What’s Next
Our staff will be limiting work orders as stated in our previous communications: We will be asking you 4 questions before entering or doing work orders:
· Are you sick or have been sick? This is to determine of our maintenance people will need protections when entering your apartment.
· Have you been overseas in the past 30 days?
· Can your work order wait? (This will allow us time to continue to get more information about the virus.)
· Have you been in direct contact with anyone who has been diagnosed with COVID-19?
For this week our office will be closed: our staff will be answering phones and returning calls, if you have a work order please feel free to call or e mail.
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